Privacy Policy

Pine Hills Pet Hospital

Effective Date: October 8, 2026

Pine Hills Pet Hospital ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, veterinary services, appointment scheduling, and electronic communications.

By using our website or providing information to our hospital, you acknowledge the practices described in this Privacy Policy.

We may collect the following categories of information when you visit our website, contact our hospital, schedule appointments, or use our veterinary services:

Personal and Contact Information

• Full name
• Mailing address
• Email address
• Telephone and mobile phone numbers
• Preferred methods of communication

Pet and Veterinary Information

• Pet names, species, breeds, and identifying information
• Medical histories and vaccination records
• Appointment and treatment histories
• Prescription and medication information
• Diagnostic results and veterinary care recommendations

Financial and Transaction Information

• Billing and payment information
• Invoices, estimates, and transaction histories
• Information necessary to process payments or manage outstanding balances

Website and Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, and website usage activity. Cookies or similar technologies may be used to support website functionality and analyze visitor activity.

We use collected information to:

• Schedule, confirm, and manage veterinary appointments.
• Provide veterinary care and maintain accurate patient records.
• Communicate with clients about their pets' health, treatments, and medical recommendations.
• Send appointment reminders, vaccination reminders, and preventive care notifications.
• Respond to questions, requests, and client inquiries.
• Process payments and maintain accurate billing records.
• Provide relevant hospital announcements, service updates, and promotional communications when permitted by applicable law and your communication preferences.
• Improve our website, customer service, and hospital operations.
• Meet applicable legal, regulatory, and professional obligations.

We use personal information only for legitimate business purposes associated with operating our veterinary hospital and providing services to our clients.

Pine Hills Pet Hospital may communicate with clients through SMS (Short Message Service) and other supported electronic messaging services.

Types of Text Messages

Clients who consent to receive text messages may receive communications including:

• Appointment confirmations and reminders
• Vaccination and preventive care reminders
• Prescription and medication updates
• Surgery and procedure instructions
• Follow-up care communications
• Responses to questions or messages initiated by clients
• Hospital announcements, special offers, and promotional messages when separately authorized

Consent to Receive Text Messages

We obtain consent to send text messages through applicable communication and registration procedures, which may include online forms, client registration documents, or other documented consent methods.

Providing a mobile phone number alone does not automatically constitute consent to receive promotional text messages.

Consent to receive marketing text messages is not a condition of purchasing veterinary services.

Message Frequency and Charges

Message frequency varies depending on appointment activity, your pet's healthcare needs, and your communication preferences.

Message and data rates may apply according to your mobile carrier's plan.

Opting Out

You may opt out of text messaging at any time by replying STOP to a message from Pine Hills Pet Hospital.

For assistance, reply HELP or contact our hospital at (407) 292-5900.

You may also contact our office directly to update your communication preferences.

Protection of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for their marketing purposes.

All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with third parties for their independent purposes.

We may use authorized service providers, including Covetrus and applicable messaging infrastructure providers, solely to facilitate communications and perform services on our behalf. Such providers may process information only as necessary to provide the contracted services, subject to applicable contractual and confidentiality requirements.

We do not sell our clients' personal information.

We may disclose information when reasonably necessary to:

• Provide veterinary services or coordinate care with another veterinary professional or facility.
• Process payments through authorized payment service providers.
• Operate our practice management, scheduling, pharmacy, and communications systems.
• Fulfill services requested or authorized by clients.
• Comply with applicable legal obligations, court orders, or lawful government requests.
• Protect the safety, rights, or property of our clients, employees, patients, or hospital.

Third-party service providers are permitted to use information only for authorized business functions, subject to applicable agreements and privacy requirements.

SMS consent information is subject to the additional restrictions described in Section 3.

Pine Hills Pet Hospital uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Access to client and patient information is limited to authorized personnel and service providers who require the information to perform their duties.

Although we take reasonable precautions to protect information, no electronic communication or data storage system can be guaranteed to be completely secure.

We retain personal information and veterinary medical records for as long as reasonably necessary to provide services, maintain accurate records, comply with applicable legal and professional obligations, and resolve business or legal matters.

SMS consent and opt-out records may be retained as necessary to document communication preferences and demonstrate compliance with applicable messaging requirements.

When information is no longer required, we take reasonable steps to securely dispose of it or remove identifying details, as appropriate.

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the user experience.

Third-party website tools may also collect certain technical information according to their respective privacy practices.

You may manage or disable cookies through your browser settings, although doing so may affect certain website features.

Our website may contain links to external platforms, including online appointment scheduling, online pharmacy services, payment processors, and other veterinary-related resources.

These third-party services may maintain their own privacy policies and data protection practices.

Pine Hills Pet Hospital is not responsible for the privacy practices of independently operated third-party websites.

We encourage clients to review the privacy policies of any external services they choose to use.

You may contact Pine Hills Pet Hospital to:

• Request an update or correction to your contact information.
• Change your preferred method of communication.
• Opt out of promotional communications.
• Request information about how your personal information is used.
• Request access to or deletion of certain personal information, subject to applicable legal and recordkeeping requirements.

We will review and respond to privacy-related requests in accordance with applicable law and our professional obligations.

Our website and services are intended primarily for adult pet owners and individuals authorized to make decisions regarding veterinary care.

We do not knowingly collect personal information directly from children under the age of 13 through our website without appropriate parental consent.

If we become aware that such information has been collected improperly, we will take appropriate steps to address the situation.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

Updates will be posted on our website with a revised effective date.

For questions about this Privacy Policy, your personal information, or your communication preferences, please contact:

Pine Hills Pet Hospital

949 N Pine Hills Rd
Orlando, FL 32808

Phone: (407) 292-5900
Email: pinehillspethospital@gmail.com
Website: https://pinehillspethospital.com

We are committed to maintaining client trust and handling personal information responsibly.